Give Feedback on Government Accessibility

The Accessible BC Act is a law in B.C. that aims to remove barriers for people with disabilities. As part of the Act, the provincial government and many public sector organizations –  such as local governments, school districts, public libraries, and health authorities – must provide a way for people to provide feedback on accessibility.

Each public sector organization will have its own way of collecting accessibility feedback. For the B.C. government, that mechanism is called the Accessibility Feedback Tool (AFT). You can use the AFT to report barriers you or someone else may have experienced when accessing the government’s programs or services. Other ways to provide your feedback are also available, like  video, voice recording, or photos.

Your feedback helps the province identify barriers and make plans to address them. For example, ministries have used data from the Accessibility Feedback Tool to conclude that government websites aren’t always accessible to everyone. As a result, digital accessibility has been recognized as a priority area in government’s upcoming accessibility plan.

When you provide feedback using the Accessibility Feedback Tool, it goes to the B.C. government’s Accessibility Directorate. They review the feedback and decide which provincial ministries should receive it. This helps ensure your input reaches the right department, even if you’re not sure who to contact. In addition, quarterly summaries of the feedback are published to help ministries identify common themes or barriers across multiple services.

The ministries that receive your feedback use it to understand what types of barriers people encounter most often and to set accessibility priorities. Feedback is also shared with the Provincial Accessibility Committee (PAC) to help guide the development of accessibility programs, policies, and standards under the Accessible BC Act.

When you take the time to tell the government about accessibility barriers, you help to identify, prevent and remove them. Your feedback helps make B.C. a more inclusive province.

About the Accessibility Directorate

The Accessibility Directorate focuses on improving accessibility for people with disabilities. Located within the Ministry of Social Development and Poverty Reduction, the directorate works across government and with the disability and business communities. For more information, visit the Accessibility Directorate’s webpage here.